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Welcome To Royal Doulton
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Customer Service > Frequently Asked Questions
Please select your question from the links under the categories below to view the answer. If you cannot find your answer from the questions below please contact our Customer Service Advisors. View our Contact Us page for more information on how you can get in touch.
No. A line or cord is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.
Tiny bubbles the size of a pin point sometimes form in the fusing or melting process and do not affect the quality of the piece. Such slight variations are natural results of handcrafting.
Most parts on Waterford lamps are standard lighting pieces and can be found at any lighting store.
18/10 stainless steel is the European standard of excellence for stainless steel cutlery. Referring to the amount of chromium (corrosion resistance) and nickel (provides luster and allows for great detail) used within the making process - 18% chromium and 10% nickel.
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Sure, simply call +44 (0)1782 40 40 45 between 9am and 5pm (GMT), Monday to Friday. We will try our best to help so that you can update your details as you wish. Alternatively, we are capable of placing orders over the telephone as well as being able to help with after sales services.
How our product appears online has a lot to do with your monitor resolution. To aid in your visualisation of the product, we strive to provide you with good quality images, large photographs and the ability to zoom in on photographs online.
Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.
Placing an order on our site is simple and safe.
First, add items to your basket by entering the quantity of the item you wish you buy and clicking on the “Add to Basket” button This will take you to your shopping basket, from which you can continue shopping or proceed to checkout.
Next, register to checkout or checkout as a guest. If you opt to checkout as a guest, we will not save any of your personal information, contact or delivery addresses or credit card information.
Finally, enter your billing address, delivery address and payment information. We accept Visa, MasterCard and American Express.
You may also order over the phone, by calling +44 (0)1782 40 40 45. Customer Service Advisors are available from 9am to 5pm (GMT), Monday to Friday.
Yes, your information is secure at our website. We take extra steps to keep your financial information private and safe. All transactions occur in a secure area of our site so that you can buy online with confidence. We are proud to display the VeriSign Trust Seal, showing that we use industry-standard encryption technologies when transferring and receiving information to process your orders.
With the exception of Gift Certificate purchases, your card will not be charged until your order is despatched.
Please contact us as soon as you realise that you need to cancel your order. If your order has already been processed, it may be too late to cancel or change the delivery, but you can return it once it is received.
Your taxes will be shown on the Order Summary page during checkout. Then when you complete your order, the final tax charged will be present on your order confirmation. VAT is shown on the website for all products but removed at the Order Summary page depending on your delivery country. So if you are ordering goods and the delivery address is outside the EU, VAT will be subtracted from your order at checkout - that's a saving of 20%!
Always the perfect choice! Our gift certificates are sent securely to the recipient via email and are redeemable online at any time. The recipient can use all or part of the gift certificate at once, and we will maintain your balance as store credit ready for your next purchase. Or the recipient can use the entire gift certificate toward a larger purchase and pay the balance with a credit card. Gift certificates are not redeemable for cash.
Our website does not have a Wedding List.
We accommodate multiple delivery addresses in our checkout process. Delivery is charged for each address.
Our UK site currently delivers to the UK, Europe, The Middle East, Africa, Australia, New Zealand and other destinations. Please view our Delivery & Handling page for more information on delivery destinations and costs.
My Account holds information for registered members, including an online Address Book, stored billing information, and Order History details.
Registered customers get special perks such as an online Address Book, access to Express Checkout by simply entering your user name and password, and the ability to view Order History.
Registered customers can view their Order History through the "My Account" section. Unregistered customers who checkout as a guest cannot see their order histories.
Yes, please visit our "Patterns A to Z" pages for each brand using the links below.
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Unfortunately, we are unable to give valuations for any purposes for products manufactured by ourselves. We suggest you contact your local antiques dealer to obtain a valuation.
We maintain this list of Approved Dishwasher Detergents that we have tested and recommend for use on our products. We also recommend reading our Product Use & Care guide for information regarding our products.
Due to our small team of Customer Care Advisors we don't always get the chance to search for products or patterns through back-catalogues or are unable to provide the information requested within required timeframes. May we suggest you try the following sites for more information before contacting us:
Alternatively, if your search is unsuccessful please get in touch using the contact us form above and we will try our best to help.
Yes, of course. Simply search for "clock faces" using the search box at the top of the Waterford or Wedgwood shop pages. We currently sell clock faces for the following brands: Waterford, Wedgwood, Marquis, Stuart Crystal and Masons. We will be adding clock face replacements for Royal Doulton and Royal Albert soon. All clock face replacements are despatched from our Customer Services office in Stoke-on-Trent, England and will therefore arrive separate to any other product ordered online.
We tend only to have excess stock of recently discontinued items available for purchase via our website within our Discontinued sections for each brand (Waterford, Wedgwood, Royal Doulton) , stock of older patterns or products may be available from our Outlet Store in Stoke-on-Trent (Call +44 (0)1782 284056), alternatively you can try Replacements.com or search for other replacement tableware or collectable services online.
If the breakage is due to a manufacturing fault and you still have proof of purchase please use the contact us form or call us on +44 (0)1782 40 40 45 to discuss what options we can offer you.
Copyright © WWRD 2012. WWRD United Kingdom Limited
Registered Office: Wedgwood Drive, Barlaston, Stoke-on-Trent, ST12 9ER
Registered Number: 06805116. VAT Number: GB 946915581
Customer Services: +44 (0)1782 40 40 45
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